These terms are an agreement between you and GESANA AB, Sweden (“GESANA”, “we”, “us”), the company that makes and runs Evricall. They cover the Evricall app, the website evricall.com and the calling service (together, “Evricall”). Company details are on the imprint.
By creating an account, buying credit or making a call, you accept these terms and our privacy policy. If you don’t accept them, please don’t use Evricall.
1. What Evricall is
Evricall is an internet calling service. You call ordinary mobile and landline numbers from the app, over Wi-Fi or mobile data, and pay for the minutes from a prepaid balance. Evricall is not a phone company and does not replace your mobile or landline service.
2. No emergency calls
Evricall cannot call emergency numbers (such as 112, 911 or 999) and cannot tell emergency services where you are. Always keep another way to call for help, such as your phone’s own dialler.
3. Who can use Evricall
- You must be 18 or over.
- Evricall is for personal, non-commercial use.
- Give us true details, and use one account per person.
4. Your account
- Keep your phone, your email and any personal link we send you to yourself: anyone who has them can use your account and your credit. If you think someone else is using it, tell us straight away at [email protected].
5. Prices and how calls are charged
- Prices are per minute, in US dollars, and depend on the country and network you call. The app shows the price before you call; the current prices are also on the rates page.
- Only answered calls are charged. Calls that are busy, not answered or don’t connect cost nothing.
- Answered calls are charged per started minute: a call of 1 minute and 5 seconds counts as 2 minutes.
- There is no subscription and no connection fee.
- Prices can change. The price shown in the app before a call is the price for that call.
- A call ends when your credit runs out.
6. Credit and payments
- You buy credit in advance and use it for calls. Credit is in US dollars, has no cash value and can’t be withdrawn or exchanged for money, except as our refund policy describes.
- Credit does not expire while your account is open.
- Card payments on evricall.com are handled by our payment processor. Purchases in the App Store or Google Play are processed and billed by Apple or Google under their own terms. We never see your card number.
- New accounts have daily limits, for example on spending and on the number of countries called, to protect you and us from fraud. The app tells you when you reach one.
7. Refunds and your right of withdrawal
Refunds are explained in the refund policy. If you bought credit on evricall.com, you can also withdraw from the purchase within 14 days, as described on the right of withdrawal page. Your rights under consumer law are not limited by these terms.
8. Calls, quality and countries
- Call quality depends on your connection, your phone and the networks in between. We can’t promise that every call connects or sounds perfect.
- We try to show your own phone number to the person you call. On some routes the carrier shows another number, or no number, instead.
- Some countries and networks are not available, and we may switch a destination off at any time (for example because of fraud or carrier problems). The list is on the excluded destinations page.
- If a call fails or sounds bad because of a fault on our side, report it from Recents in the app and we return the credit for that call.
9. Fair and lawful use
You agree not to use Evricall to:
- break the law, or harass, threaten or defraud anyone;
- make automated, bulk or unsolicited calls, or fake who is calling;
- resell calls or credit, or connect Evricall to other phone systems;
- pay with a card that isn’t yours, or misuse refunds and chargebacks;
- reverse-engineer, overload or interfere with the app or our servers.
If you do, we may limit, suspend or close your account. Unless the law or an investigation stops us, we tell you why. Credit in an account closed for fraud or misuse is not refunded.
10. Chargebacks
Please contact us before disputing a payment with your bank. If a payment is reversed, we remove the credit it bought; if that credit is already used, we may suspend the account until it is settled.
11. Our software and brand
The Evricall app, website, name and logo belong to GESANA AB. You may use the app for your own calls while these terms apply, but not copy, change or redistribute it.
12. Changes to Evricall and to these terms
We may add, change or remove features. If we change these terms in a way that matters to you, we tell you in the app or by email before the change applies. If you don’t agree, you can close your account.
13. Closing your account
You can close your account at any time in the app (Account → Delete account) or on the delete account page. Remaining credit is lost when the account is deleted, so if you want a refund of unused credit, ask for it before you delete. The app warns you first.
We may close an account that breaks these terms, or that has not been used for a long time after we have warned you. If we close your account for reasons other than misuse, we refund unused credit you paid for, on request.
14. Liability
We provide Evricall with reasonable care and skill. Beyond that, and as far as the law allows:
- Evricall is provided “as is”. We don’t promise it will always be available or free of errors.
- We are not liable for indirect loss, such as lost profits, caused by a call that fails, drops or sounds poor, or for failures caused by events we can’t reasonably control, such as outages, carrier problems or government action.
- Our total liability to you is limited to the amount you paid us in the 12 months before the claim.
None of this limits liability for death or personal injury caused by negligence, for fraud, for loss caused deliberately or by gross negligence, or any other liability that cannot be limited by law. If you are a consumer, you keep all the rights the law where you live gives you.
15. Law and complaints
Swedish law applies. If you are a consumer living elsewhere in the EU, you also keep the protection of the mandatory law of your country, and you can take a dispute to the courts where you live.
If something is wrong, contact us first at [email protected]: we want to fix it. Consumers in Sweden can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se).
Privacy and data requests: [email protected].