Evricall credit is prepaid: you buy it first and use it for calls. This page explains when we give money back, and how to ask. It is part of our terms, and it never limits your rights under consumer law.
1. Credit bought on evricall.com
- Within 14 days of a purchase you can ask for a refund of the unused part of that credit, without giving a reason. Credit already used for calls is not refunded. This is also your right of withdrawal.
- After 14 days, credit is not refunded in cash. It stays in your account and does not expire.
- We refund to the card you paid with, usually within 10 days of your request.
2. Credit bought in the app
Purchases made through the App Store or Google Play are billed by Apple or Google, and they decide on refunds under their own rules. Ask them directly. When they refund, the matching credit is removed from your account. If something else went wrong, such as a double charge, email us with the store receipt and we will help.
3. Billing errors
If you were charged twice, charged for credit you never received, or a call cost more than the price the app showed, tell us within 30 days. Please include:
- the phone number or email on your account;
- the date and amount of the payment or call;
- a short description of what went wrong.
If the charge was wrong, we refund it to the original payment method within 10 days, or as credit if you prefer.
4. Calls that went wrong
Calls that don't connect are never charged. If an answered call failed or the sound was bad, report it from Recents in the app. We look at every report, and when the fault is ours we return the credit for that call.
We don't refund credit for short interruptions caused by things outside our control, such as a carrier outage in the country you call or a weak internet connection. If a longer outage stops you using credit you paid for, contact us and we will find a fair solution, such as a partial refund.
5. Gifts
A gift that has not been claimed comes back to the sender's balance after 90 days, or when the sender cancels it. Claimed gifts are not refunded.
6. Deleting your account
Credit left in your account is lost when you delete it. If you want a refund of unused credit you are entitled to, ask us before you delete your account. If we close your account for any reason other than misuse, we refund unused credit you paid for, on request.
7. Chargebacks and misuse
Please contact us before you dispute a payment with your bank: we can usually fix it faster. If a payment is reversed (a chargeback or a store refund), the matching credit is removed. If it has already been used, the account may be suspended until the balance is settled. Accounts that misuse refunds or chargebacks to avoid paying for calls can be closed, and credit in an account closed for fraud or misuse is not refunded.
8. How to ask for a refund
Email [email protected] from the address on your account, or use the withdrawal page for purchases made in the last 14 days. We reply within two working days.
9. Changes to this policy
If we change this policy, we update the date at the top. Changes don't affect purchases you made before the change.
GESANA AB, Sweden. Company details.